Support
Answers to common questions about Cool Cart. Still stuck? Email us and a real person will reply.
Frequently asked questions
How do I set up blocking?
Open Cool Cart and follow the setup (it takes about a minute), or go to Settings in the app any time. Cool Cart opens Apple's Screen Time picker. Confirm with Face ID, Touch ID or your passcode, then choose the shopping apps and categories you want blocked. No apps are blocked until you pick them.
Websites are blocked from a list of shopping sites that comes filled in with 36 popular stores. You can edit it in the app under Settings, Shopping websites (up to 50 sites).
Is there a quick way to block all store apps?
Yes. In the Screen Time picker, look under Categories: Shopping covers most store apps in one tap. You can add any other apps on top.
How do I turn on the Safari blocker?
The Safari blocker is a separate extension that blocks your shopping website list inside Safari. On your iPhone, open Settings > Apps > Safari > Extensions > Cool Cart Blocker and switch it on. Cool Cart shows a short guide and lets you know once it detects the blocker is on.
What happens when I open a blocked app or site?
iOS shows Cool Cart's block screen instead, with Cubby and your streak. Tap I have an urge to start a check-in, or Not now to close it. The block screen itself never unlocks anything.
Why does "I have an urge" need notifications?
iOS does not let a block screen open another app directly. So when you tap "I have an urge", Cool Cart sends you a notification ("Cool it.") and tapping it opens the check-in. Without notification permission this bridge cannot work. You can turn notifications on in iOS Settings, Notifications, Cool Cart.
Cool Cart sends at most 2 reminder nudges a day and none after 9 PM, and you can switch off each type in Settings. Some notifications may be held by a Focus mode.
What is Hold to chill?
It is the heart of the urge check-in. You note what you were about to buy (optional) and how you feel, then hold a button for 60 seconds while frost covers a warm ember and Cubby breathes with you (4 seconds in, 6 out). It cannot be skipped. A hands-free option is available for accessibility. Then you choose: put it in the Freezer, skip it, or say you really need it.
How do unlocks work?
If you choose "I really need it" after a check-in, a 5-minute wait starts. It cannot be skipped, and a notification tells you when it is over. You then have 10 minutes to claim a 10-minute unlock, during which your shopping apps and sites open normally.
One minute before the end you get a heads-up, and then the blocks come back on automatically, even if the app is closed. You can also tap "Lock again now" to end an unlock early.
On the free plan you get 2 unlocks a day. With Pro you can change the limit (0 to 5 a day) and the wait (5, 10, 15 or 20 minutes).
How does the Freezer work?
From any app's share sheet, choose Cool Cart and pick a timer: 24 hours, 3 days or 7 days. The item is frozen in an ice block that thaws as the timer runs out. When it is ready, Cubby asks "Still want it?": swipe left to let it go, or right to buy it. Free users can hold 5 items at once; Pro has no limit.
How is my streak counted?
Each evening Cool Cart asks, "Did you impulse-buy today? Either answer is okay." Days without an answer count as no-buy days. Only a logged impulse buy resets the streak, and planned buys through the Freezer never do. If you slip, Cubby just starts refreezing. With Pro, a streak freeze can protect your streak from one logged buy, once every 30 days.
What does "money not spent" mean?
It adds up the prices of Freezer items you let go, amounts you type when you skip an urge, your typical buy amount for skips without a price, and amounts you enter in the evening check-in. It is shown in US dollars by default, and you can choose another currency in Settings. Amounts are never converted between currencies. It is an estimate from your own numbers.
How do I restore my purchase?
Open the Pro screen in Cool Cart and tap Restore. Make sure you are signed in to the App Store with the same Apple ID you used to subscribe.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone open Settings, tap your name, then Subscriptions, choose Cool Cart and tap Cancel. Cancel at least 24 hours before the end of the trial or current period to avoid the next charge. Deleting the app does not cancel the subscription. When Pro ends you are back on free and nothing is deleted.
For refunds, visit reportaproblem.apple.com.
Is my data private?
Yes. There is no account. Your Freezer, check-ins, streak and settings are stored only on your iPhone. Your picks stay on this iPhone: we never see which apps or sites you choose, because Screen Time gives Cool Cart sealed tokens rather than names. No ads, no tracking. Read the full Privacy Policy.
How do I delete my data?
Delete the Cool Cart app from your iPhone. That removes all of its local data. To ask about anonymous analytics data, email support@coolcart.app.
Does Cool Cart work on iPad, Mac or Android?
Not right now. Cool Cart is made for iPhone and needs iOS 16 or later. Blocking works per device, so it only applies to the iPhone where you set it up.
Contact us
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